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Support Analyst (Part-time 17+ hours a week, evenings and weekends) (Edinburgh)

Support Analyst (Part-time 17+ hours a week, evenings and weekends) (Edinburgh)
Ad ID: 2052429
Posted on Mar 20, 2017
Expire: Jun 18, 2017
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Posted by: Unregistered user
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Address: Ocean Terminal, Edinburgh

We are looking for a number of highly-motivated, flexible, hardworking professionals to join our existing operational support team as Support Analysts, reporting to the Service Manager.

This key role is a part time position, with a minimum of 17 hours per week based around the English Football League fixtures and events such as transfer windows
You will be directly supporting one of our largest clients within our 1st Line support team
Our 1st Line support team works closely with our partners to provide 24/7/365 technical support for over 60 fan-facing websites.

Work Schedules include but are not limited to;

Monday – Friday 16:00 – 01:00
Saturday – Sunday 09:00 - 16:00 or 16:00 – 01:00
24/7 On Call shift patterns.
We operate a 24/7 support model and therefore will only consider individuals who offer flexibility to work the above hours.

Role responsibilities:

Providing 1st Line support on a client helpdesk

Liaising with 3rd party support desks to resolve issues

Development and maintenance of training and support documentation and assets

Delivery of online training webinars

Service quality and improvement

You will have:

Basic understanding of websites and the digital industry
Excellent communication and organisational skills
Excellent problem solving skills
Demonstrable experience working in pressurised situations
Flexibility and commitment to exemplary customer service and quality
Quick and effective learning skills


Experience with website Content Management Systems
Worked previously with support desk software
Experience of writing end-user documentation
An understanding or interest in professional football
If you think you fit the bill and are looking for an opportunity to further your career within an award-winning agency, then don’t be shy, just hit apply!

Due to the high volume of applications, we are unable to notify unsuccessful applicants
If you have not received a response within 2 weeks of submitting, please assume you have not been short listed for an interview.

Interviews are scheduled to take place week commencing Monday 10th April.

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Posted on Mar 20, 2017

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