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Reception Shift Leader - The Ned - Front of House (London)

Price: contact | UK, england, London,
Ad ID: 2558128
Posted on Jul 17, 2017
Expire: Oct 15, 2017
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Posted by: Unregistered user
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Address: Central London, London

Reception Shift Leader at The Ned

How The Ned Happened

Taking over the City’s disused Midland Bank Building, Soho House & Co
and New York’s Sydell Group have collaborated to restore the beautiful Grade I listed building
Hosting 9 restaurants, bars, a member’s club, Barber & Parlour, Ned’s Club Active & Relax, two swimming pools, along with six dedicated event spaces.

Friendliness, efficiency and a ‘can-do’ attitude are what people should come to expect when they visit us and our success will depend on your willingness to go that extra mile
We’re building a great team, and everyone will have the opportunity to learn and grow their skills.

The Role

We are looking for an experienced and passionate Receptionist to work as Shift Leader at The Ned
The role will be responsible for running the desk when on shift and supervising the team to ensure a seamless guest experience


Excellent, above and beyond style of service is the foundation of everything you do
You will have exceptional people skills, be comfortable with standard PC systems, have a passion for helping people and can think on your feet
You are great at multi-tasking and thinking outside the box
You are comfortable dealing with high profile guests from diverse backgrounds


If the above sounds like you and you have proven experience in delivering an amazing customer service, we would love to hear from you.

Key Responsibilities:
• Supervisor the Front of House team, mentoring and offering on-going support
• On-board and train all new starters
• Manage the desk whilst on shift
• Deal with customer feedback and complaints
• Effectively manage any special requests

Essential Skills:
• Exceptional communication skills (verbal, listening, writing)
• Pro-active and reliable
• Motivational and creates team spirit
• Efficient in multi-tasking in high pressure environments
• Comfortable with basic PC systems
• Passionate about helping people

We Offer:
• One of the most competitive salaries in the industry.
• 28 paid holidays per annum inclusive of bank holidays
• Complimentary meals on duty
• Annual staff events
• Discounted rates at The Ned for accommodation, food, drink, spa and products
• Fantastic career growth opportunities.

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

Thank you for showing your interest in The Ned – we know there’s a lot of choice out there – and we look forward to working with you

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Posted on Jul 17, 2017

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