Select screen Standard | Mobile | Tablet
Or location

Social Work

Sponsored Links

Overpayment Officer (London)

Price: contact | UK, england, London,
Overpayment Officer (London)
Ad ID: 2885160
Posted on Sep 19, 2017
Expire: Dec 18, 2017
Ads has expired
Posted by: Unregistered user
Call or text to get email
Please quote PostAdsUK.Com when calling
Overpayment Officer (London)
Address: Hackney, London

Overpayment Officer

£14.00 PAYE or £20.22 Umbrella Per Hour



* To investigate and provide a written response to formal complaints
In accordance with the established Complaints Procedure, take action to rectify mistakes/malpractice and prevent recurrence.

* To liaise with other services in the Finance Directorate, other Council Directorates and relevant external agencies
To attend meetings, Courts, working parties and other benefit forums, as directed.

* To keep the Team Leader informed of work progress and any problem areas, providing statistics and information as required.

* To use Information Communication Technology systems in the pursuit of duties.

* To undertake such training as necessary to fully carry out the full range of duties and responsibilities attached to the post.

* To assist the Team Leader in the induction of new staff and provide day to day guidance and advice to other benefit staff.

* To deal with telephone enquiries both internal and external, when required, in a polite and professional manner, remaining customer focused and orientated at all times.

* To be self motivated and have the ability to work on your own initiative with the minimum of supervision.

* To be flexible and be able to work outside normal working hours when required including weekends.

* To undertake and/or lead on any special projects relating to improvements to system processes and/or the operation of the computer software the benefit service uses.

* To be committed to achieving & delivering service objectives & targets also personal objectives & targets as agreed through the appraisal process.

* To be committed to self development and undertake relevant training including meetings, supervision, seminars and other events necessary.

* To be committed to and promote the Council's Equalities, Diversity, Customer Focus Health & Safety and other core policies ensuring that as part of a team understand and comply with these policies.

* To carry out all duties in accordance with all relevant legislation, codes of practice and Council policies and procedures.

* To undertake additional duties and responsibilities commensurate with the grade as may be required directed by your line manger.

Ads has expired
Posted on Sep 19, 2017

View number phone or Reply by email
Sponsored Links
Sponsored Links