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Luxury Sales Advisor - London (London)

Price: contact | UK, england, London,
Luxury Sales Advisor - London (London)
Ad ID: 2854779
Posted on Sep 13, 2017
Expire: Dec 12, 2017
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Posted by: Unregistered user
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Address: Greenwich, London

An established global Internet retailer of cutting edge luxury fashion labels is looking for a Luxury Sales Advisor to join our team on a temporary on-going basis.With an expanding domestic and global market, and revenues increasing month on month, critical strategic change is on the agenda in order to achieve the objective of dominating our sector as a truly successful force in online retail


Responsibilities:

* Ensuring outbound orders are processed accurately and within the agreed service level
* Ensuring high levels of customer service
* Liaising with other departments to meet customer demand
* Facilitating customer returns within set time period
* Anticipating, identifying and resolving problems that could delay the release or movement of shipments
* Utilising internal software in order to facilitate export systems
* Reporting to the shipping management team in the event of any customer query or complaint
* Maintaining shared email folder ensuring all queries are resolved in a timely manner
* Utilising external courier service when necessary
* Ensuring good inter and intra team communication
* Planning efficient and even routes for drivers
* Managing workload

Essential Skills and Requirements:

* Providing exceptional customer service skills and the ability to exceed expectations for a demanding customer base
* Ability to display clear and positive communication skills
* Ability to use own initiative and proven track record of having solved problems successfully
* Excellent time management skills and the ability to meet strict deadlines
* Proficient computer skills
* Proficient analytical skills
* Prepared to work set shift patterns on a rota system that includes weekends and evenings

Personal Attributes:

* Self confidence
* Ability to work under pressure in order to reach customer service level agreements
* High focus on customer service
* Good communication skills
* Excellent team working skill
* Excellent work ethic

If you feel that you fit the above criteria then please apply today by submitting your CV to us
Please note due to the high volume of applications that we receive only successful applicants will be contacted.

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Posted on Sep 13, 2017

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