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Hotel Receptionist (Rutland)

Price: contact | UK, england, Rutland,
Hotel Receptionist (Rutland)
Ad ID: 2854790
Posted on Sep 13, 2017
Expire: Dec 12, 2017
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Posted by: Unregistered user
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Address: Oakham, Rutland

This superb hotel is now seeking a receptionist to join their team.

The reception team who enjoy combining professionalism and a little bit of fun at work are looking for someone who is enthusiastic and positive in their approach.

If you are a talented individual who has passion for hospitality, whether you are at the beginning of your journey in this industry or you are an experienced receptionist and would like to share it with our team - please apply now as you can start immediately! Live-in vacancy may be available.

Company Information:

The hotel is located in the heart of Rutland and it is proudly overlooking Rutland Water
It offers a wide variety of hotel and timeshare accommodation, extensive spa and leisure facilities, restaurant and bar, comprehensive conference services and wedding packages.

Job Description:

As a Hotel Receptionist, you will ensure that an exceptional customer service is consistently delivered to guests
You will be attending to visitors and deal with all enquiries on the phone and face to face, supply information regarding the resort to the general public, clients and customers
Also, you will be performing reservationist duties.

Here is the list of Key Responsibilities:
•Building and growing hotel bedroom revenue
This should be done through maximizing average room rate, by converting as many direct bookings as possible
•Room Rates should be kept to a prescribed level, should you wish to drop the rate below the set minimum average room rate authorisation should first be sought from your line manager.
•Origin of all reservations should be accurately captured to enhance marketing information for the future
Details and correspondence must be complete as per company standard and available each day to cross reference this includes all 3rd party bookings
•Ensure that no reservations are taken without credit/debit card information unless guaranteed by a company in which case relevant confirmation of it should be requested.
•Controlling advance bookings and reservations
•Allocating rooms to bookings
•Answering telephone, screen and direct calls
•Receiving and directing emails to relevant departments
•Taking and relaying messages
•Giving customers up to date and accurate information related to local and national tourism.
•Directing guests to correct destination
•Acting as the first point of contact for any information regarding the hotel and surrounding areas
If you cannot answer a question for a guest you must endeavour to find out.
•Compiling guests bills on check out
•Receiving and processing payment for accommodation
•Balancing payments between Opera PMS and PDQ machines by performing banking
•Liaising with other colleagues within the hotel to assist any guests with any problems and enquiries
•Undertaking general administrative and clerical support
•Receiving deliveries
•Keeping reception area tidy
•Completing all departmental shift checklist
•Ensuring that all guest feedback is captured and recorded

Hotels Software Used:

Opera PMS - Training provided


Negotiable- based on experience

Team Member Discounts:

50% discount on Leisure membership

50% discount on Spa & Beauty treatments

Family & Friends rate on hotel accommodation

Job Type: Full-time


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Posted on Sep 13, 2017

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