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FLOOR MANAGER - DUCK & WAFFLE - IMMEDIATE START - LONDON, LIVERPOOL STREET (London)

Price: contact | UK, england, London,
FLOOR MANAGER - DUCK & WAFFLE - IMMEDIATE START - LONDON, LIVERPOOL STREET (London)
Ad ID: 3090798
Posted on Nov 10, 2017
Expire: Feb 08, 2018
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FLOOR MANAGER - DUCK & WAFFLE - IMMEDIATE START - LONDON, LIVERPOOL STREET (London)
Address: Liverpool Street, London

The Floor Manager assists in coordinating all Front of House operations
This position supervises daily restaurant operations, maintains sanitation standards, and assists the FOH staff on the floor providing exemplary hospitality
The position assists the General Manager making sure guest’s and employee’s satisfaction is achieved while maintaining the operating budget
Will be involved in training the FOH staff to reflect Duck & Waffle's excellence of service.

JOB DUTIES
- Performs all duties of restaurant employees and related departments as necessary
- Supervises daily shift operations and ensures compliance with all restaurant policies, standards and procedures
- Opens and closes restaurant shifts and ensures completion of assigned shift checklist and other duties
- Meets and greets guests and sets and exemplary example of guest service
- Handles all guest complaints, and ensures the guest is content with the overall Duck & Waffle experience
- Assists servers and hosts on the floor with guests during meal periods and high demand times
- Programs daily menu specials and changes in the point of sale system
- Assists with developing menus and promotions
- Runs and interprets department reports as necessary
- Supervises restaurant and all related areas in the absence of the General Manager
- Ensures staff understands local, state and Federal liquor laws; monitors alcohol beverage service in compliance with local laws
- Assists with the handling and service of all bookings of restaurant parties
- Conducts pre-meal briefings (line-ups) with the Chef and General Manager to educate restaurant staff on menu items including ingredients, preparation methods and unique tastes
- Communicates areas in need of attention to staff and follows up to ensure follow through and attention to detail
- Operates all department equipment as necessary and reports malfunctions
- Purchases appropriate supplies and manages inventories according to budget
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
- Ensures employees follow cleaning schedules and keep their work areas clean and sanitary
- Maintains food handling and sanitation standards
- Ensures all employees have proper supplies, equipment and uniforms
- Helps train employees in safety procedures and supervises their ability to execute departmental and hotel emergency procedures
- Participates as needed in the investigation of employees and guest accidents
- Understands and complies with loss prevention policies and procedures
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress
- Participates in the employee performance appraisal process, giving feedback as needed
- Coaches and counsels employees regarding performance on an on-going basis
Handles employee progressive disciplinary procedures as required
- Handles employee questions and concerns
- Participates in department meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results
- Participates in weekly sales strategy forecast meeting to anticipate service and staffing needs
- Monitors actual and projected sales on a daily basis
Reviews meal period covers ratios and average check to ensure revenue goals are met or exceeded
Identifies and addresses opportunities as needed
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department
- Effectively schedule to business demands and for tracking of employee time and attendance
Manages payroll administration
- Participates in the management of department's controllable expenses to achieve or exceed budgeted goals
- Performs miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS
- Some College required in related field; Bachelor’s Degree preferred
- At least 2 years of Beverage experience in a related field, preferably in 4/5 hotels or restaurants
- Has been successful salesperson in a fast pace service environments
- Understanding of Food & Beverage, Restaurant, Bar/Lounge department procedures
- Knowledge of basic sanitation requirements and food handling safety standards
- Effective decision making skills
- Effective problem-solving skills
- Flexible and long hours sometimes required
- Ability to stand during an entire shift
- Exerting up to 30 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move object.
- Must be able to stand for long periods of time
- Certifications as required to comply with local, state and health codes, i.e., food safety and alcohol awareness
- Knowledge of Latin and Asian cuisine a plus

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Posted on Nov 10, 2017

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