As the face of Chapter yours is an important role! We put the customer at the heart of everything we do.
We are looking for a bubbly, talented individuals with an understanding of student life and a passion for providing great customer service to join our Chapter team!
Current positions available:
â¢Permanent Part time hours 20 hours per week at Chapter Portobello in Westbourne Park (W10)
â¢Contract until Oct 2017 Part time hours from 16 to 20 hours per week at Chapter Highbury in Holloway (N7)
Our teams work on a rota basis covering evening and weekend shifts, and combined, we speak over 21 languages
In addition to competitive incentive and benefits schemes as a growing business we are committed to our goals of career development and internal promotion to enable you to reach your potential.
Providing a top quality front of house service to our community of student residents, youâll be the go-to person for all enquiries whether in person at reception, on the telephone or over emails
Youâll aim to anticipate and exceed their expectations through your exceptional service and will promote a positive and memorable stay.
Youâll work as part of a small friendly team to achieve occupancy targets; including determining the most appropriate Chapter property for each student that enquires, arranging and managing open days, conducting viewings and closing enquiries
Youâll also support the team with administration tasks, fun marketing activities, logging maintenance requests and taking payments.
As our ideal team member, youâll be able to demonstrate previous experience in a similar role where youâve supported and recognised the needs of international customers
No two days are ever the same so youâll also need to be an organised multitasker with exceptional communication and interpersonal skills
Additional language skills are desirable.
Salary Â£8,400 to 10,500 per annum plus bonus and company benefits.
APPLY TODAY with both your CV and cover letter by clicking the apply button below
Our process requires that you also complete an online situational judgement questionnaire (SJQ) which should take approximately 10 - 12 minutes.
Please let us know the days you are available to work in your application.
All offers of employment are subject to satisfactory pre-employment screening, which will include verification of your employment history and right to work in the UK, as well as checks against the US Treasuryâs Office of Foreign Asset Control (OFAC) and PEP (Politically Exposed Person) databases and a Disclosure and Barring Service check.