Call Centre Customer Service Advisor Team Leader that has management / supervisory skills with a polite and professional telephone manner required for a European Company based in Leeds, West Yorkshire.
BASIC SALARY: Â£9.13 per hour
BENEFITS PACKAGE: 5.6 Weeks Holiday inclusive of Bank Holidays (Equates to 22.5 day per annum), Car Park Season Ticket 24x7, Pension Scheme (includes Death in Service Cover)
WORKING HOURS: 42.11 Hours per Week, 4 on 4 off, 0700 â 1900 hours (Day Shift)
KEY REQUIREMENTS: Candidates will ONLY be considered that have previous Supervisory / Team Leading / Staff Management experience
Any previous supervisory experience in a Call Centre would be highly desirable.
We have a fantastic new job opportunity for a Call Centre Customer Service Advisor Team Leader that has management / supervisory experience with a polite and professional telephone manner and great communication skills.
Working as the Call Centre Customer Service Advisor Team Leader you will work at the Companyâs Head Office in Leeds City Centre where you will provide clients with a positive experience and superb levels of service.
As the Call Centre Customer Service Advisor Team Leader you will join the Companyâs busy, high volume contact centre team where you will receive telephone and intercom calls and email enquiries from clients and colleagues in relation to queries, requests, orders and complaints.
Your responsibilities as the Call Centre Customer Service Advisor Team Leader will also involve communicating via âOnline Instant Messagingâ as well as handling pre-booking requests.
As a successful candidate you will demonstrate patience, a willingness to assist and resolve each enquiry whilst providing a high level of service.
If this job looks like your ideal position then please send in your CV as soon as possible for our Recruitment Team to review.
â¢ Answering intercom calls from the Companyâs national locations and responding accordingly
â¢ Handling and resolving enquiries via the telephone, intercom and by email
â¢ Ensuring all relevant communications, records and data are updated and recorded
â¢ Providing product and service information
â¢ Remote access to parking equipment
â¢ Liaising with team members and local operations staff to gather information and resolve issues
â¢ Recording all enquiry and call information according to defined procedure
â¢ Identify and escalate priority enquires to the relevant departments or people
â¢ Route calls where appropriate to other Head Office departments or local operations staff
â¢ Recording statistics, user rates and the performance levels of the contact centre and preparing reports
â¢ Follow up calls where necessary to ensure the enquiry is fully resolved
â¢ Provide cover in the absence of the Contact Centre Supervisor
â¢ Handling pre-booking requests
â¢ Operating âOnline Instant Messagingâ sessions
IDEAL CANDIDATE REQUIREMENTS
â¢ MUST have previous Supervisory / Team Leading / Staff Management experience
â¢ Previous experience of working in a supervisory capacity within a contact centre environment with peak daily demands would be highly desirable
â¢ Excellent communications skills
â¢ A clear and friendly telephone voice
â¢ Fast and accurate typing skills
â¢ A professional attitude
â¢ Have a flexible attitude to work
â¢ Conversant with Microsoft Office applications including MS Word and MS Excel
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details
CVâs of Job Applicants meeting this requirement will be submitted to our Client for consideration
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.
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